Reviews

5.062
2018-06-19
5 out of 5
Our sewer line broke for our home in Santa Clarita, we called a few companies to get estimates to replace our old pipes. Some companies wanted to excavate and destroy our landscape and driveway. John from Rooter Drain Expert was one of the last contractors we called. We were very impressed with his professionalism and his trenchless knowledge. He was the only one who offered a few options that did not required destroying our yard! All and all we are very happy with the results and to finally forget about clogged drains. We highly recommend Rooter Drain Expert ask for John you won't be disappointed.
2018-06-12
5 out of 5
Thanks to Rooters Plumbing ( John) for helping our problem our both sinks and bath tub were very clogged he fixed it without any problem. Now we have no problem with them and work its very best. No just the work but as well as how nice and caring they are and thanks for being so professional. Yet again thanks John and Rooters Plumbing for helping fix our problem.
2018-06-12
5 out of 5
John is an exceptional professional and is willing to go the extra mile to make you happy. He is honest, and will respond to your call immediately. He can diagnose the problem over the phone using a few of his tests. I highly recommend his company for the quality work and price.
2018-06-10
5 out of 5
Great service. Great team of guys. We contacted 7 different companies before deciding to go with The Rooter Drain Expert. After the completion of the project, they even inspected other areas to make sure we would not have other issues. I highly recommend this company.
2018-03-26
5 out of 5
Great service I recommend John and Rooter Drain Expert. We needed a camera inspection for a house we were buying. We wanted to make sure the sewer was ok. John was friendly and knew what he was doing, after the inspection John gave us a few tips to keep the drains working. I feel he was honest, did good work and I wouldn't hesitate to recommend rooter drain expert to anyone looking to have plumbing work done.
2018-02-26
5 out of 5
Great expience! My drains now work again. John was able to run a camera in my sewer to show me the problem, he came up with a plan to replace my line without breaking my driveway! His trenchless system is the best way to go. If you have sewer problems call The Rooter Drain Expert Im confident you wont regret it.
2018-02-26
5 out of 5
I've been a contractor for many years, I had the opportunity to have work done by the rooter drain expert team. I can say that John really knows his trade, I wouldn't hesitate to call him or recommend him for any sort of trenchless repair work.
2018-01-26
5 out of 5
These guys are great! I was looking for a trenchless expert to replace my sewer line. I called rooter drain expert and John the owner personally came to diagnose the problem. John managed my entire project and did parts of it himself. I really liked the fact that the owner personally came and made sure the job was done right and I was happy. I highly recommend rooter drain expert, I really felt I was treated like family.
2018-01-26
5 out of 5
I'm so glad to have found The Rooter Drain Expert. I've been having so many problems with my sewer line clogging. Other plumbers couldn't clear the line and told me I had to excavate the street to replace my sewer line which was very expensive. Thankfully I came across The Rooter Drain Expert and John was able to do a trenchless installation that solved my problems and was much cheaper. I highly recommend John and Rooter Drain Expert.
2017-11-26
5 out of 5
Came and helped me out with my main sewer line pipes immediately. I had all my water backed up they helped get it going again with tremendous hard work and a awesome finished product.
2017-11-26
5 out of 5
Came out last minute to my home and was able to clear my sewer pipe when another plumbing company couldnt clear it. Nice guys at an affordable price.
2017-11-26
5 out of 5
We knew we were going to have to repair our root-filled sewer pipes at some point. We just didn't know it would be the week before Thanksgiving! We read the amazing reviews for John and The Rooter Drain Expert, and we called him. He patiently explained everything, showed us the camera footage and his top-quality materials and equipment, and gave us all the options. We felt so comfortable with him that we didn't feel the need to get another estimate. We're very pleased with the work that was done!
2017-11-26
5 out of 5
I highly recommended this service, John was quick and offered me a great deal for the job requested. Don't bother looking anywhere else. If you want quick, professional, and reliable service just call John. Good family guy who is very trusted around here.
2017-10-26
5 out of 5
Highly recommend this company the guys were polite and on time. They replaced my sewer line with their tremchless technology. I'm very happy with the results!
2017-10-10
5 out of 5
These guys were amazing. John and Caesar came and what was supposed to be an easy shower snake turned into something much more complicated but they took the time to figure out the problem fix it and even left the shower and other drain cleaner than they found it. Highly highly satisfied and would definitely recommend to friends and family!
2017-10-03
5 out of 5
Awesome service, prompt and honest guys! I highly recommend this company for difficult jobs. It took use 7 companies to find them.
2017-09-22
5 out of 5
These guys are outstanding. They showed up right away, worked hard, were very friendly and helpful and stayed late into the night until the job was done right. Our sewer main was successfully sleeved and has a 25 year guarantee. They even took the time to add color to the concrete to carefully match the color and texture of my asphalt driveway when they patched the areas they had to cut into my driveway. I highly recommend these guys!
2017-06-26
5 out of 5
Work Performed:Relining of approximately 80 feet of outside plumbing including the pipes that connects to the city plumbing. Included breaking up the concrete in the driveway to get to the pipes.ReviewExcellent. John and his team are first class. They did the job as they explained and quoted it to me. Through each step they made sure that I inspected what they has completed. John took extra care to make sure that they when they re did the concrete in my driveway they got it as close to match to the rest of the driveway.
2017-06-26
5 out of 5
He does great and efficient work and all around good plumber I will recommend him to anyone
2017-06-26
5 out of 5
I have never worked with a contractor in my life that was so professional. John's communicaiton was unparalleled to anything else I've ever experienced. He texted me with updates and pictures through out the whole process. He quoted me at a price and that was the exact amount rendered. I had about 50 feet of pipe that needed to be replaced and they did it in two days. I would hire or recommend these guys in a heart beat. I have nothing but the upmost respect for John and his team!
2017-06-26
5 out of 5
John and his associate came to my house at 8:30pm. They were both very professional and explained what they were doing at every step. After being quoted $2,000 from another company you can imagine my relief when John and team fixed the clog with just a few tries with the snake at a fraction of the price. They are honest and reliable. I would recommend their services to anyone..as a matter of fact I just did, to a friend in need of a plumber!
2017-06-26
5 out of 5
John, The Rooter Drain Expert is such a knowledgeable man who LOVES what he does. I just had a consultation with him and even though I will not be using his services because I live in an apartment and they take care of those needs doesn't mean I didn't gain from my meeting with John.He was very informative of what he does. Takes the time to explain his services. His love for his job shows. He gave me great advice on what not to put down my garbage disposal. I had no idea of what you shouldn't do. Now I do. Thank you John for your time and knowledge. I will definitely be recommending you to others. And one day when we don't have an apartment anymore YOU will be the guy I call.
2017-06-26
5 out of 5
These guys are the real deal. They know exactly what they are doing. Very efficent, proffesional and quick. I needed 65 feet of sewer pipe replaced and i have a cement driveway. I got so many quotes but they beat all prices. They use a trenchless technology that blew me away. Very friendly guys. They did it all in one day. Pulled permits and it was all included. They even fixed and replaced my sink pipes in two bathrooms as it was done poorly. They didnt charge extra. Left the place looking like they never came. Simply amazing!!!! The owner John explained every step in detail. Very knowledgable. If i could give more stars i would!
2017-06-26
5 out of 5
John from Rooter Drain Expert was the second plumber I had out to diagnose and clear my drain problem yesterday. First company wanted to dig up the front yard and replace piping for a cost of $1500, John came out later the same day, cleared the shower drain which was the only problem of the entire house, at the price agreed to before arrival. Great job, will call him back if any further problems.
2017-06-26
5 out of 5
Great and experienced service. Any plumbing issue, they can solve it. I wouldn't call any body else. Once again I'm very satisfied with their work.
2017-03-23
5 out of 5
John, The Rooter Drain Expert is such a knowledgeable man who LOVES what he does. I just had a consultation with him and even though I will not be using his services because I live in an apartment and they take care of those needs doesn't mean I didn't gain from my meeting with John. He was very informative of what he does. Takes the time to explain his services. His love for his job shows. He gave me great advice on what not to put down my garbage disposal. I had no idea of what you shouldn't do. Now I do. Thank you John for your time and knowledge. I will definitely be recommending you to others. And one day when we don't have an apartment anymore YOU will be the guy I call.
2016-09-20
5 out of 5
Excellent Customer Service ! I highly recommend them !
2016-06-26
5 out of 5
Rosie was attentive and scheduled my appointment expeditiously. John and his crew were thorough and professional. They repaired my main line (under warranty-at no cost to me) with great care and skill, showing me the extent of debris and leaving me with video proof that the line had been properly repaired. Grateful for the level of service I received.
2016-03-10
5 out of 5
They're awesome John was at my house early morning got the job done fast and right. Will totally be calling him back if I am ever to have any other drain issues...I totally recommend them
2016-03-10
5 out of 5
Great service and competitive prices give them a call they can help you with any plumbing problems that can happen to you Manny is great and they are very professional.
2016-03-09
5 out of 5
Great company I recommend them call them.
2015-06-26
5 out of 5
I've been dreading the expense of putting thousands of dollars under the ground to fix our sewage pipe. It gave us a nasty fountain event a few months back and the quote we got to fix it was not happy reading. I decided to get a a couple of quotes besides what our emergency plumber had given us. I had been told we needed a trenchless pipe installed so I looked for an expert and came across The Rooter Drain Expert company. They came out the next day for a quote and told me that actually I didn't really need the trenchless pipe installed. Instead we needed to change a piece of the pipe in the front drive way and get an additional sewage overflow.. a couple of hours later they had a team at my house and got to work. The guy who gave me the quote was very detailed. The team that did the work did a great job! Also, the wonderful person on the phone was seriously on top of her team!
2014-06-26
5 out of 5
I was very impressed by The Rooter Drain Experts. They were professional and explained in detail what needed to be done. Manny and Adan were very helpful and gave different options to fix the drain. Their camera equipment proved the need to do major drain repair. I could see the broken clay pipes, I viewed the drain all the way to the middle of the street. They explained in detail different methods, different prices but ultimately it was my decision. The options were I could fix the drain temporarily until the roots grew back again, fix the pipe only where the holes were, or replace with new type of pipes. There was much more explanation and I felt completely satisfied with my decision.
2014-06-26
5 out of 5
The is my second time having a big job done by this company. This time, Adan, came immediately and video taped the entire sewage system under our house to show me the problems. He then did an excellent job of replacing the damaged pipes. His work was superb, everything was left clean and in perfect working order. I highly recommend this company
2014-06-26
5 out of 5
I just had my main sewer line replaced with the trenchless system by The Rooter Drain Expert. The man in charge was Manny, and I have to say he and his crew were great. they showed up on time did everything they said they would do and left my property clean. I would highly recommended these guys to anyone as they were very professional and knowledgeable. Thank You Manny and crew!
2014-06-26
5 out of 5
I recommend these guys. They come when promised or, if they are going to be a few minutes late, their office girl calls to let us know. We've done over $7,000 business with them.Re: Repair of Metlund Demand Hot Water System installed 23 Mar 1912I would like to commend Manny of your firm for trouble-shooting and repair of our system installed by your firm last year at a cost of $1232 for parts and labor.Recently we became unable to activate the system via the pushbutton or the wireless remote fob, (which we seldom used.) Replacing the dead battery in the wireless remote fixed that aspect. Manny and his helpers extended and rerouted the wiring under the sink so that materials that usually occupy the space will be less likely to stress or break the connections to the pump: the wiring was too short to begin with.Manny had to leave before we could fully test the pushbutton because we had to wait for the hot water line to cool. Several attempts after he left were unsuccessful, until I bypassed the pushbutton by shorting across its leads: that worked. Therefore, the PUSHBUTTON WAS DEFECTIVE -- we should have checked it for continuity earlier. I replaced it today and activating the Metlund is now normal from either the pushbutton or remote.While here, Manny also performed some extensive checking on the rest of our sewage system with his video equipment. This greatly helps in understanding the system, particularly in areas of potential problems.
2013-06-26
5 out of 5
I had never had to call a plumber for anything before, but after a silly mistake of dumping too much pasta down my drain, I finally had to call one. I was nervous that whoever was going to show up at my home would be rude or charge me through the roof because I didn't know any better. All my worries were put to ease when Tom showed up at my door. He was so nice and understanding about my issue and he even joked around with my kids. Tom was so professional and kind. What I thought was going to be a dreadful experience, turned out to be a positive one. I will tell anyone and everyone I know to call The Rooter Drain Experts.
2013-06-26
5 out of 5
I have dealt with several plumbing companies and technicians throughout my life, but this company and especially Tom, were by far one of the best companies. They were all very courtious, extremely professional, honest, and affordable. I will be reccommending this company for any plumbing issues that you may have!!!! Thanks guys...You have made my day!!!
2013-06-26
5 out of 5
Tom was prompt, informative, friendly, and got the job done! He showed up the day we called, and had the problem fixed the very next morning. Thanks Tom!
2013-06-26
5 out of 5
We had a clogging problem in both our restrooms and my fiance had called a previous plumber (who had done a clean out of roots 2 years before ) to come and do the work but before he could mention to him the reason for the urgent call , the guy told him call me tomorrow it's Sunday. Deleted that number.So Googled Drain cleaning and came across The Rooter Drain Expert.Glad we called them, Marcos was the plummer who came and saved the day. He took the time to explain the problem and what would work and suggested Hydro Jetting ; with all the roots he cleared out no wonder we had that most annoying problem. My fiance' was very impressed with the work and the great customer service he received from Marco. Will recommend The Rooter Drain Expert to family and friends for sure! Thank you Marco !
2013-06-26
5 out of 5
When my regular plumber wouldn't be able to come out to fix my toilet until tomorrow I found The Rooter Drain Expert through a Google search. That was the best find I could have made. They guarenteed someone would be at my home within an hour and sure enough there was Sergio in less than an hour. Sergio is an asset to his company. He was friendly and explained how he was going to fix the problem and proceeded to unclog my toilet. Not only did he unclog it but he cleaned it with the cleanser in my bathroom. Going forward, Rooter Drain Expert and Sergio will be our go to plumbers. We are so happy with the service we are going to recommend them to all of our neighbors and friends.
2013-06-26
5 out of 5
Marco was great!! Just had a few feet of sewer line replaced outside my house. Marco showed me where roots were getting into the system and where cracks had developed in the pipe. He was friendly, informative and reliable. Would definitely recommend him and the Rotter Drain Experts to anyone. Thanks Marco!
2013-06-26
5 out of 5
I'm a DIYer and fix most of my plumbing problems myself, including replacing cast iron pipes under my foundationbut a sewer problem from my house to street was beyond my expertise. Now I'm skeptical so I wasn't 100% sure when I called Rooter Drain but when Marco came with his camera and he walked me thorugh his eval,I became confident that he knew what he was doing. In the end, it was a BIG job - trenchless sewer line, rerouting the sewer lineMarco and his team did a fab job and at a competitive price. I give Marco and Rooter Drain a high recommend for jobs big and small.
2013-06-26
5 out of 5
Having to call a plumber is the last thing you want to do, but when you call someone its nice to know that they will arrive promptly, take care of the problem and charge a reasonable rate. Sergio came quickly, a few hours before any other service could get there, and worked diligently to clear the main line clog which wasn't easy. More work is still needed but he was willing to work with me and figure out the right thing to do. They are coming back in the morning to finish the work and if my experience with them today carries on tomorrow, I would not hesitate to call and use them in the future. I will follow up with the final result....
2013-06-26
5 out of 5
Marcos provided excellent service. They were on time, professional, friendly and efficient.
2013-06-26
5 out of 5
Marco has serviced my Plumbing Problems (Main & Incoming) with proferssionalism & expertise twice this week !! He is very honest & knows his stuff!! He is a very pleasant young man and good looking too (LOL) - Would wholeheartly recommend The Rooter Drain Expert Plumbing company to all my friends and family.Thank you Marco for taking care of my plumbing needs with honestly !!Sincerely,Darlene TaylorEagle Rock
2013-06-26
5 out of 5
Sergio is the best!!! He fixed everything and didn't take all my money!! He is also the nicest person!!!
2013-06-26
5 out of 5
Just had Sergio come out and the service, explanation & work was fabulous! We will absolutely use this company again, and will ask for Sergio by name. I won't bore or gross you out with the details of the mainline sewer backup that was happening, but he fixed it, explained what the first plumber from some different company did wrong a few months ago & explained what we could do as a short term fix and a long term fix. I really feel like I was treated respectfully and have a thorough understanding of the issue. Highly recommend!
2013-06-26
5 out of 5
I called about 6 plumbers this morning to unclog my bathroom sink. I got 2 answering machines, 2 that said they would be out sometime today, 1 no show. When I called rooter drain expert, the operator said they were too busy today, I told her I really needed it done today, so she found Sergio to come within the hour.He got the job done in about 20 minutes, and he is the first plumber to do it right. The price was fair, and he was very respectful.I will never call another plumber, Rooter drain Experts are my plumbers from now on:)
2013-06-26
5 out of 5
I'm really impressed with this company. For starters, had to call several plumbers before I found one where the phone was answered by a human. The receptionist was very pleasant and said someone could be at my house within 45 minutes to an hour, which I wasn't expecting at all.Sergio arrived right on time and was super polite and knowledgeable. He gave a written estimate, fixed the problem quickly and left everything spotless. And the price was very fair.I would definitely recommend this company and will use them again for any future problems.
2013-06-26
5 out of 5
I needed my drainage pipe cleared and Marco from The Rooter Drain Expert gave me a free quote. He also tested my pipes with his camera and found branches that clogged my pipe. He was very honest compared to the other quotes I got, who didn't even do a camera test and was going to charged me more than twice the amount. Great experience and very impressed.
2013-06-26
5 out of 5
I called The Rooter Drain Expert after noticing flooding under my crawl space in my home. Oh know I thought. This is going to be a nightmare especially on a hillside property. First off the person answering the phone was so nice and said someone will be there in 45 minutes. Sure enough they showed up on time. Marco showed up and was so professional. He visualized the line and noted tree roots. He explained the process and what was needed and at a reasonable rate. Not only did he perform everything he said but he kept me informed the entire way. I was actively involved and did not feel as if I was in the dark or being ripped off. Quite the oppisite. Also his vast knowledge of plumbing was very evident. Once he replaced that section of pipe and scoped the rest of the line he noted another obstruction and this was a bit worse as it was by the city line and covered by cement from the city. Brandon the company manager came out and looked at it and they tried hydrojetting but the pipe was broke. Brandon also was incredibly professional and explained all the details of the issue. He showed me the camera where the issue was and how to correct it. I thought this would be a lot of money and Brandon was kind to save me money by only perferming what was necessary and also not charging for things I did not need. I must say I was very nervous at the possible cost but they worked with me and set my mind at ease. The overall professionalism and quality of work from this company is superb. They worked effortlessly and as a team in making the repairs. I recommended them to another friend as well. If you are like me and not sure of what plumbing company to use and this has never happended before please do yourself a favor and call them. You will get an estimate and a great team of folks. Overall they really are high in quality of work and customer satisfaction. Excellent work!!!! Thanks guys!!!!!
2013-06-26
5 out of 5
My bathtub was starting to fill up with water every time anyone took a shower, then the toilet started overflowing. So I went to Home Depot and rented a 100' snake to try and clear the drain myself. The snake went down pretty easy and came back clean...hmmm. Maybe just a piece of toilet paper that I cleared OK, the toilet flushes just fine now. The next day's shower proved that I had not fixed the problem. I found The Rooter Drain Expert on Google and had them come out for an estimate. Nick and George showed up and told me what they were going to do; first run a longer snake then run the camera down to check the path. Since my clean out was inside the house the snake didn't really have enough 'oomph' after all the turns it had to make so it was decided to put a clean out outside and try again. Bummer, how much When the clean out was installed Nick then again ran the camera down we discovered many roots. After about an hour of hydro-jetting, the lines cleared and we then found the pipe had broken a part (nothing but dirt) and had cracks almost throughout the line. I saw it with my own eyes. Double Bummer. (My house was built in 1949 so not really a surprise). This turned into my nightmare job from hell. What were they going to gouge me for as I pretty much had no other choice at this point(unless I wanted no shower and toilet while waiting on other plumbers to come out and access). The supervisor Brandon showed up while all this was going on and started the 'pitch'(oh boy here we go). BUT, I felt like he was feeling my situation as well as trying to make a deal. It's a tough read when dealing with 'car salesmen', but I felt comfortable in what he had to say. I listened to his advise and solution and it seemed a good direction to go. In the end I feel he gave me the best deal he could and that's all anyone in my situation can ask for, plus I now have a 15 year warranty on the new drain pipe. We went ahead and replaced the sewer line with the trench-less system. All the guys, Nick, George and Juan worked extremely hard way into the night to finish the job(they left at 11pm after starting the job around 11am). The bid was the bid and no other fees were tacked on. The job went smooth and the best part of the whole thing(objectively) was the fact that they cleaned up their mess as if they were never there. That to me showed pride in their work and total professionalism. I would have no hesitations using The Rooter Drain Expert services again, great company
2013-06-26
5 out of 5
This company was very fair, punctual, and honest.Thank you Tom for all you did to help our family!
2013-06-26
5 out of 5
Great company. Very polite and professional employees. The plumber who was originally scheduled to look at our drain got stuck on another job and the sent Tom right out. He found a broken pipe and made sure I knew what was going on every step in the process. I would definitely recommend the company and especially Tom. Great job.
2013-06-26
5 out of 5
After numerous attempts to fix slow and stopping toilets, I finally called Tom at the Rooter Drain Experts (recommended by a friend). They were prompt, professional, and got the job done. I was surprised that the bill was not more. I should have called them sooner. Thx!

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